The People vs. Tech - How
the internet is killing democracy (and how we save it)
Jamie Bartlett Penguin/Ebury Press 2018

The writer of this book, which I read late in September 2019, is
Director of the Centre for the Analysis of Social Media a U.K.
think-tank, Demos. He looks at the dangers which he
sees that ever advancing and diverse but interrelated technology
pose for democratic systems.
Such technology includes advances in robotics, algorithms, and
driverless technology which is already leading to job losses. As
with past technological advances, there are opportunities for new
jobs, but the author sees a clear danger of a ‘barbell-shaped
economy’, as described by MIT economist, David Autor. This means a
small number of very well-paid jobs based on tech skills at the
top and a high number of insecure and low-paid jobs at the other
end. For Bartlett, the key issue is that this results in the
hollowing out of the middle class, who traditionally have the
greatest vested interest in a democratic system.
Connected with that is people having less time for the civic
activity and groups which underpin democracy, both because of the
pressures of insecure employment and more time spent on the
Internet. The latter also leads to an increasing ‘echo chamber’ of
like-minded people engaging on the Internet and less and less
exposed to a wider range of opinions. Such an ‘echo chamber’ can
transform “a group of like-minded people into a motivated,
mobilized tribe” with “a sense of shared struggle and common
grievance.” As he sees it, “the internet is the largest and most
abundantly stocked pantry of grievance in the history of mankind.”
(p.47)
Advances such as cryptocurrencies like Bitcoin can reduce both
government control and access to finance for the wider community.
There is also the power of tech giants, many of which are
effectively monopolies. They can exert great power. He gives the
example of Uber, the ride-sharing app. company, encouraging its
users to join a petition in huge numbers to challenge Transport
for London’s opposition to renewing its licence in London.
His epilogue aims to be positive with “20 Ideas to Save Democracy”
ranging from avoiding “outsourcing the responsibility to think for
yourself”, by relying on web-based sources such as Google Maps, to
countering technology’s effects on elections, particularly through
datamining. As he indicates after those ideas, democracy needs a
kind of protection from technological advance, “Taken together,
these suggestions all amount to a defense of politics over
technology. Rapid technological change can empower, liberate and
enrich us, but only if it is subject to powerful democratic
systems which have the authority and power to act - but are also
accountable to people and the public interest.” (p.227)
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